This entry was posted on Tuesday, May 6th, 2008 at 14:56 and is filed under Analysis & Commentary, Hardware. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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Tuesday, May 6, 2008
It seems I’ve been throwing a lot of difficult problems toward Apple Care to become baffled on. I wrote about my odd iCal problem back in December of last year that neither Apple Care nor Microsoft could figure out (to which I later solved on my own genius bar) and now I have another one to add to the list.
I purchased one smokin’ Mac Pro last July and it was pretty much at the top end when all the features where added. Even with a 10% discount, the baby was a tad under 5k. So when after a month I started experiencing some really annoying slow downs due to constant hard drive spinning, I got on the phone and gave Apple Care a holler. After getting over the hurdle of what “swap” space was, I attempted to explain to the customer care representative that my hard drive was spinning more than an old 78 rpm record. After not getting anywhere with the first tech, I was sent to the second level. I defeated Level 2 as well. No answers. No wait, reformat and install was a suggestion which I had already tried prior to the call. So I lived with the spin for nine months.
Yesterday I added two more drives to my Mac Pro filling up all available slots. I now had the original drive and three added drives. I like cleaning out the inside of my computers every so often, so I pulled out the two already installed SATA hard drives and got a can of air and sprayed until it was exhausted. I secured back the two hard drives as well as added the two new ones. I closed up the Mac Pro and booted up. Guess what? No more hard drive dance floor spins!
So what could have caused the constant hard drive spinning is hard to say. It could have been a number of things such as dirty contacts on the SATA interface, not a fully seated hard drive, or the hard drive controller freaking out on just having two hard drives plugged in. I doubt it was that later and most likely just a hard drive not fully seated. Dirt could be it, but I really think it was the hard drive not being fully secured.
So, if you’re having a similar problem and Apple Care along with its forms offer no help, then give this a try. It may help.