Tuesday, January 9, 2007

Here’s Steve Jobs at Keynote introducing the iPhone innards. Still, incredible to take in that they could scale OS X down to a phone. Very cool. Hope my Pac Man widget runs on this…



We’ve all read about the mooing and whining of the MacBook Pro and how it’s one pretty hot notebook (and we don’t mean that in the slang term.) For me, I’ve had little issue with my Rev. A MacBook Pro. Sure, I had a battery that gained some weight and bloated out, but that’s Sony’s fault. But it seems some are having even greater issues. A peeling Magsafe end, a warped battery bay, and heat that will leave burn marks on any beach-going MacBook Pro user. David Ciccone of Mobility is one such user.

Seems poor David can’t win. He got a MacBook Pro back in March and has had problem after problem with it. Finally, he just got a new one from a New Jersey Apple Store and thought all was fine, until he got home. The whining sound continued and weeks later more problems ensued. In his book, his MacBook Pro was a lemon. It’s skinned him so sourly, he’s written an open letter to Apple’s Hollywood-like star CEO, Steve Jobs. In the letter, he notifies Mr. Jobs that he will no longer — “never” — purchase an Apple product and he’ll be sure to tell everyone about is poor experience. Is Ciccone being a bit extreme? Maybe.

I have had some minor issues with my Rev. A MacBook Pro, but nothing that would drive me to call the office of the CEO of Apple. Sure, everyone will get a lemon of some sort from just about every company and that just happens in our imperfect world. For the most part, Apple does do everything in its power to correct a fault and I think Ciccone even documents that in his article when he notes how the New Jersey store gave him a new MBP as well as various accessory replacements in a five month period without any grief. I can’t imagine Dell doing this. (How would they even understand such a concept in India? ;) )

I understand Ciccone’s frustration and I would be just as upset as him if I had had such an experience as his. But I didn’t and most haven’t. I think Ciccone may be a unique, one in a million, customer that just drives his machine into the ground with extreme use. After my PowerBook G4 burnt out its motherboard twice and my Dell Inspiron 1000 once, I learn a valuable lesson: laptops are meant to run all day and night long. Turn them off for a while. Since then, neither computer, nor my MBP, have had heat issues.

It’s my hope that Ciccone gets a new MBP and Apple step up to the plate and resolve this the right Apple way I’m sure it will as this kind of PR is not the kind any company wants to have. Hopefully this doesn’t happen to me, either. :)



WWDC06 Disappoints?

Author: Sven Rafferty
Monday, August 7, 2006

Where was the aluminum iPod? The glossy MacBook? Tabbed Finder? Windows Virtualization? Didn’t Scobel say there was too many surprises to let slip ’cause Jobs would have his head? (Leo said this on Episode 64 of TWiT.) I don’t know, I like Time Machine a ton, and the Mac Pro does look hot, but, did this meet the hype? For me? No.

I think Wall Street agreed as Apple’s stock (AAPL) fell when all the guys that dress better than Steve Jobs cast their votes of “unimpressed” after the Cupertino CEO finished his keynote speech from the Moscone Center in San Francisco, Monday morning. Biz Journals had the headline “Apple stock down on no Jobs’ surprises” which Microsoft’s MSN Money site was more than happy to run. The business world wasn’t moved.

In all, the day ended with no bang. No great stunning new gizmo that no one even thought of but rather, everything — for the most part — that everyone anticipated: a PowerMac replacement running Intel chips with some Leopard highlights. That’s it. Wow, is Jobs losing his touch?

This is one of the problems with past events where hype was the lead horse in the parade of what is Apple and now too many expect too much. Truth is, Leopard isn’t that impressive when compared to other OS X releases and the Mac Pro is a great unit, but not as great as when the PowerMac was first revealed. Yes, on their own in a vacuum of no other previous amazing Apple shows, these would have impressed most, but today, nada. Hope Macworld ’08 ’07 doesn’t leave us with this same sick feeling…